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Are your customers/debtors not calling back? Have you made several attempts by phone and mail to make arrangements to bring the account current with no success? The goal of a field call is to make the collector's job easier by helping to determine the borrower's intentions to satisfy their delinquent account. It has been proven to be very cost effective to have one of our Field Agents personally visit your customer at their home or work.
Once we are face to face with your customer/debtor, we will attempt to update their full and complete information. We will also attempt to have the customer call your collection staff while in the presence of the investigator in order to make arrangements to get back on track.
If your customer/debtor is not home, we will leave a letter in a sealed envelope on their door or vehicle. We will also attempt to contact neighbors to verify that debtor still resides at the address and to obtain contact information and times the customer/debtor is most likely home.
At Barkas Investigations, our goals for each field call are to return the following results:
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Visit the home or work address and make contact with the customer/debtor.
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Have the customer/debtor call the collector in the presence of the investigator in order to make arrangements to bring the account current.
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Attempt to update home address, phone number, cell phone number, place of employment location and phone number.
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Report the appearance and condition of the collateral for damage if possible.
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If there is no answer, the agent will leave a note in a sealed envelope for the customer/debtor on the door or vehicle.
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The agent will report back to the collector within 24 hours of the results. A written report will be supplied on each field call.
All field call requests are completed within 24-48 hours of your request.
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